At Vinyl Kitchen, we specialise in second-hand physical media, including DVDs, Blu-rays, CDs and vinyl records.
We take care to visually inspect and grade our products as accurately as possible. However, due to the nature and volume of our inventory, we do not individually play-test every disc or record.
As our products are predominantly second-hand, some signs of previous use and general wear should be expected. We encourage customers to carefully review item descriptions, condition grades and photographs before purchasing.
We aim to provide accurate descriptions and fair resolutions if something goes wrong.
We offer a 30-day return period for eligible returns. Customers must contact us within 30 days of receiving their order to request a return.
To be eligible for a discretionary return, items must be returned in the same condition in which they were received, including any original packaging or accompanying materials.
Please contact sales@vinylkitchen.co.nz before returning an item so we can provide instructions.
Our 30-day return policy does not limit or exclude your rights under applicable consumer protection laws, including the New Zealand Consumer Guarantees Act.
It is the customer's responsibility to check DVD and Blu-ray region compatibility before purchasing.
DVDs and Blu-rays may be restricted to specific geographical regions and may not play on all players or devices.
Customers should carefully check the region information provided in each listing and ensure their DVD player, Blu-ray player or other playback device supports that region.
We do not offer refunds or returns solely because a correctly described DVD or Blu-ray is incompatible with the customer's player or device.
If an item's region information has been incorrectly described, or the product is otherwise faulty or not as advertised, please contact us so we can investigate and provide an appropriate resolution.
This policy does not affect your rights under applicable consumer protection laws.
All second-hand media is visually inspected and graded to the best of our ability. However, not every disc or record is individually play-tested.
Certain playback issues, including skipping, freezing or read errors, may not be apparent during a visual inspection.
If you experience a playback problem, please contact us with details of the issue. We may ask you to confirm the playback device used and, where practical, whether the problem occurs on another compatible device.
We will assess each case individually, taking into account the item's advertised condition, age, price and any defects disclosed before purchase.
Where an item does not meet applicable consumer guarantees, we will provide an appropriate remedy in accordance with the law.
We do not generally accept returns or provide refunds simply because a customer has changed their mind, purchased an incorrect item, or no longer requires it.
This includes purchasing a correctly described DVD or Blu-ray that is incompatible with the customer's playback equipment.
Exceptions may be considered at our discretion.
This does not affect any rights customers may have under applicable consumer protection laws.
Please inspect your order upon delivery.
If an item arrives damaged, is faulty, has been incorrectly described or is different from what you ordered, please contact us as soon as possible at sales@vinylkitchen.co.nz.
Where possible, please include your order number, a description of the issue and any relevant photographs.
We will review the circumstances and work towards an appropriate resolution, which may include a repair, replacement or refund, depending on the circumstances and applicable legal requirements.
For discretionary returns approved by Vinyl Kitchen, return shipping costs are generally the responsibility of the customer unless otherwise agreed.
Where a return is required because an item fails to meet applicable consumer guarantees, we will meet reasonable return shipping costs where required by law.
Please contact us before sending any items back.
Once we have received and inspected an approved return, where a return is required, we will notify you of the outcome.
If a refund is approved, it will be issued to your original payment method, generally within 10 business days.
Please note that your bank or payment provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact sales@vinylkitchen.co.nz.
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer protection laws.
Where applicable law provides additional protections, those protections take precedence over this policy.
For all returns, refunds or product-related enquiries, please contact:
Vinyl Kitchen
Email: sales@vinylkitchen.co.nz
